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#help desk

2 stories taggedhelp desk.

Photoreal editorial image of an empty modern IT help desk workstation at night, glowing monitor showing a generic ticket queue interface with no readable text,
Identity & Access

When the Help Desk Becomes the Front Door: AI-Assisted Social Engineering Hits Onboarding

IBM says 16% of breaches in 2025 involved attackers using AI. A lot of those calls land at the service desk, and new-hire onboarding is the softest spot.

4 min read
Identity & Access

The Service Desk Is the New Phishing Inbox

Help desks keep getting talked out of MFA resets. The fix is less about training and more about treating identity verification like an auth protocol.

3 min read
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