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#help desk

4 stories taggedhelp desk.

A help desk operator's phone in their hand displaying a password reset request form, with a computer monitor behind showing multi-factor authentication dialogs,
Identity & Access

When Password Resets Become the Front Door: The Rise of Help Desk Attacks

Multi-factor authentication has pushed criminals to a softer target: the humans who reset it.

4 min read
A corporate HR office setup with an employee onboarding desk displaying new hire forms and identity verification documents, with a computer screen showing a pas
Identity & Access

Attackers Are Skipping the Login and Going After the Hiring Desk

Criminals have figured out that faking a new hire or a password reset is easier than cracking a password. Identity verification is now the soft spot.

4 min read
Illustration: an empty modern IT help desk workstation at night
Identity & Access

When the Help Desk Becomes the Front Door: AI-Assisted Social Engineering Hits Onboarding

IBM's 2025 breach data puts AI-assisted attacks at 16% of cases studied. A growing share of those start with a phone call to the service desk, and new-hire onboarding is where defences are thinnest.

4 min read
Illustration: an empty modern IT help desk workstation at night, glowing monitors showing abstract ticket queues
Identity & Access

The Service Desk Is the New Phishing Inbox

Help desks keep getting talked out of MFA resets. The fix is less about training and more about treating identity verification like an auth protocol.

3 min read
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